The Specialists in ESD Protection
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Terms & Conditions

PRICING: The prices on the Vermason website supersede all previous prices and may change without notice. Online orders qualify for Internet Pricing and Online Promotions. Hard-copy orders may be placed at "Regular Price" as shown on our web site. All prices are in Pounds Sterling, exclusive of VAT and carriage, and are subject to the following terms:

ORDERING OPTIONS: You may order online or submit a hard-copy Purchase Order:

1. Online Ordering:
The most accurate and fastest method to process your order is to place it online through our web site. The benefits of ordering online include:

  • No minimum order amount for online orders
  • You receive Internet pricing. This price only applies to standard items.
  • Your order is expedited directly to shipping - No delays because of discrepancies. Online orders are prioritized and will be processed first. (On average on-line orders are processed and shipped 1 business day faster than paper orders)
  • Error Free - You place your order correctly the first time - no keying errors on our side.
  • Use a Purchase Order Number or Credit Card.
  • Order can be shipped Prepay & Add or Collect.
  • Order using real-time pricing and availability on any item - anytime.
  • Check order status online and access your order history and invoices.

2. Hard Copy Orders:
If you are not able to place your order online, we will accept your hard-copy Purchase Order via EMAIL, FAX 01462 670440 or PHONE 01462 672005.

MINIMUM ORDER: No minimum order for Online orders. A £10 service fee will be added to Hard Copy Orders (Email/FAX/PHONE) under £100.

SHIPPING AND HANDLING CHARGES: Shipments are ex-works. Shipments are not insured, but may be insured at the Customer’s option and cost. Please let us know in writing at time of order if you wish your shipment insured. Products may ship from more than one location. Freight charges are based on weight AND volume. Freight charges for credit card orders are estimated; they do not necessarily represent the carrier's published rates and may include additional charges levied by the merchant. Freight charges for open accounts are prepaid and added to each shipment. Within the United Kingdom items are shipped on a 2-day delivery. Freight charges include Packaging. Goods to Europe are shipped via Vermason’s carrier unless otherwise notified by the customer. Shipments to all other countries need to be arranged by the customer.

PICK-UP: If you arrange your own carrier, goods have to be picked-up within 72 hours of invoicing. Otherwise your goods will be returned to stock and your account will be credited for the whole amount minus a 20% restocking charge (£20 minimum).

NORMAL DELIVERY: Most orders ship from the factory within 3 working days.

SAME DAY SHIPMENT SERVICE: Most shipments will be made within 3 working days of receiving your order for items in stock. If an item is out of stock you will be advised of the anticipated delivery date. Orders for stock items received before 2pm (except Fridays) can be dispatched same day with an additional service cost of £25 (subject to prior approval only).

PARTIAL SHIPMENTS: Partial shipments will be made unless the order specifies that the order is to ship complete.

CANCELLED ORDERS: Requests to cancel orders to Vermason must be made in writing. A request for cancellation and the reason for cancellation can be sent to No cancellation will be honoured without an emailed response from Vermason. Orders invoiced prior to a cancellation request will be subject to the terms for returned merchandise.

BUILD-TO-ORDER (BTO) ITEMS: BTO items are normally not in stock and are available on a per-order basis only. Check our website or contact customer service for applicable minimum quantity and lead time. Actual quantity shipped and invoiced may be +/-10%. Some inventory may be in stock. Build-to-Order Items are covered by Limited Warranty for defects in material and labor only. Orders for BTO items cannot be cancelled or returned.

SPECIAL MANUFACTURED ITEMS are available on a per-order basis only. Contact customer service for applicable minimum quantity and order amount. First article approval is required. Actual quantity shipped and invoiced may be +/- 10%. Special manufactured items are not returnable for credit.

INSURING YOUR SHIPMENT: You are responsible for your shipment once it leaves our factory. The cost to insure a Business Post shipment is minimal. Call or eMail customer service for more information. The buyer is responsible for uninsured lost or damaged shipments.

SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 7 days of the invoice date. Claims must include copy of original PO, PO number, invoice number, and invoice date. All claims must be approved by Vermason.

DAMAGE CLAIMS: Vermason will not issue credit, or take responsibility for merchandise lost or damaged by the carrier. The customer holds title to the goods once Vermason has delivered them to the carrier, and is therefore responsible for settling all damage or loss claims with carriers. Vermason will assist customers in any reasonable manner to establish damage claims with common carriers.

FORCE MAJEURE: Desco Industries shall not be liable for any delay in delivery or for non-delivery, in whole or in part, caused by the occurrence of any event beyond the reasonable control of Desco Industries. If such event occurs, Desco Industries may allocate production and deliveries among its customers.

SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 7 days of the invoice date. Claims must include copy of original PO, PO number, invoice number, and invoice date. All claims must be approved by Vermason.

PAYMENT TERMS: Cash-with-order, MasterCard/Visa/Delta/Switch/Eurocard are accepted. Open accounts are set upon verification of credit. Open account terms are 30 days from invoice date. For accredited accounts within the UK, we accept payment by banker’s cheque in Sterling. We also accept payment by bank transfer. Please note that there is a £500 minimum on pre-payments by bank transfer. Orders below this value need to be paid by credit card. Credit card payments accepted after date of invoice are subject to a 5% service charge.

UK customers are requested to pay amounts due to Bank of Scotland:

Sort code: 12 20 29
Account no: 06075368
IBAN No: GB70 BOFS 1220 2906 0753 68
All payments to this account are in Great British Pounds (GBP).

Please note that we bear only our own bank’s charges. We will not bear the payee’s charges nor those of intermediary banks.

Bank Information for Payments Via Cheque

Charleswater Ltd. T/A Vermason
Unit C
4th Dimension
Fourth Avenue
United Kingdom

Cheques must be drawn on a UK bank in Pounds Sterling.

STATEMENTS: Please note that we do not issue statements; you are asked to pay against invoice. Invoices are available to view via the online site at no charge.

CERTIFICATE OF CONFORMITY: A 'Certificate of Conformity’ can be obtained online. For electronics items that are calibrated, a Calibration Certificate will be included with the item at no charge.

RESTRICTION OF THE USE OF CERTAIN HAZARDOUS SUBSTANCES (RoHS): Directive 2002/95/EC of the European Parliament aims to regulate and reduce the content of mercury, cadmium, lead , chromium VI, fire retardants PBB and PBDE in electrical and electronic equipment. Most Vermason products comply with the Directive; those that do not comply are exempt per Category 9 (Monitoring and Control Instruments).

SIZES: All linear dimensions are approximate. They can be expected to vary only to the extent within which they remain fit for general use. They have been measured using commercially available non-calibrated tape measures.

RETURNED MERCHANDISE: All returns to Vermason must be approved in advance. If you want to return a purchased item for any reason, just contact customer service and receive a Return Material Authorization [RMA] number. This number must appear on the outside of returned cartons and paperwork. Vermason reserves the right to refuse all returned shipments which do not bear the RMA number or which are returned at our cost. Return the product along with proof of purchase. Returned items must be defect-free and in a re-sellable condition and be returned within 30 days of purchase. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Vermason item. 20% will be deducted as a restocking charge (£20 minimum) and automatically deducted from each RMA credit. The restock charge will not apply to defective or demo merchandise or errors caused by Vermason.

Note: Garments, floor coatings, and opened media items such as CD’s and DVD’s are non-returnable unless defective.

VAT: We will add VAT to all UK invoices at the rate applicable on the date of the invoice. Our VAT number is GB356653824.

GUARANTEE: We guarantee our products are of the highest quality and meet all appropriate industry standards. Vermason wants you to be confident with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that...
All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Vermason's only obligation shall be to replace such quantity of the product proved to be defective. Vermason shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Vermason.

LIMITED WARRANTY: Vermason expressly warrants that for a period of one (1) year from the date of purchase, Vermason electronic products will be free of defects in materials (parts) and workmanship (labour).

For more information about our terms and conditions, please email

The placement of your Purchase Order is your acceptance of the above Terms and Conditions.


Charleswater Ltd. T/A Vermason, Registered in England, Unit C, 4th Dimension, Fourth Avenue, Letchworth, Hertfordshire, SG6 2TD No: 1531211